Terms of Use

Binding Agreement

These Terms of Service (the “Terms”) govern the use of Lukia.in (the “Site”) by you, the individual (“you”, “your” or user) and any services made available to you on or through this Site (the “Services”) which is owned and operated by Lukia (hereinafter, “Lukia Enterprises Private Limited”, “Company””, “We”, “Us” or “Our”). These terms constitute a legally binding agreement between you and Lukia Enterprises Pvt. Ltd. For the purposes of this Agreement, “you” or “user” means the person using the Site or the Services or, if you are using the Site or Services on behalf of your company (or another business entity), then “you” or “user” includes your company (or such other entity), its officers, members, agents, successors and assigns, together with you. If you are registering as a business entity or as a seller, you represent that you have the authority to bind the entity to these Terms. By using the Site you agree to be bound by the following terms and conditions including those additional terms and conditions and policies which are referenced herein.

Scope of the Agreement

Our Services are available only to, and may only be used by individuals who are over 18 years of age and can enter into legally binding contracts under applicable law. Our Services for sellers are not available to, and may not be used by persons who are not citizens of India.

These Terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the Courts at Durgapur, West Bengal, India.

Terms of Sale

By placing an order with us, you offer to purchase the product selected by you (“Product”) in accordance with the terms on the Site in relation to the pricing, description and policies related to shipping, returns, replacements and refunds as described or referenced in the Product description and site-wide Cancellation and Return Policy. By placing an order, you also represent that you are of legal age to form a binding contract and that all information provided by you in connection with the purchase is true and accurate and that you are authorised to use the payment methods used by you.

Lukia hereby disclaims any responsibility or guarantees of exactness as to the quality, safety or legality of any Products, services or information as ordered or purchased by the user. The Products purchased or obtained by the user through the Website are the sole responsibility of the seller. The user acknowledges this risk and agrees to indemnify and hold Lukia harmless from any claim or demand, including reasonable legal fees arising on account of the Services or Product not meeting the descriptions or user expectations.

Purchases are retractable only when explicitly allowed by the seller in the conditions of sale as referenced or described in the Product description or when the seller materially changes the product description after a sale has been made or the seller defaults in any way with the product listed or with the delivery of the product.

The images & video of the product on the product pages are just to demonstrate the functionality of the product & the actual product might vary in colour, size or shape as per manufacturing in some cases. Though that doesn't change the functionality of the Products & the Products are meant to do the work with the same efficiency. For further details our technical team can be contacted on lukiaindia@gmail.com

Billing & Payments

All items supplied will be accompanied by an official GST invoice. If payment for your order has been made in advance the order will be dispatched after receipt of the same.

Delivery

Generally all orders are processed and shipped within 1-2 working days after the order is placed & confirmed. However, certain categories of products have different lead-times for delivery due to the nature of the product. If the delivery of a product is delayed for an extended period of time the same will be informed to the buyer. In some rare cases the product can go out of stock & the same would be informed to the buyer and necessary refund would be made. Kindly note, due to carrier availability it may not be possible to supply products to certain areas and locations. We will advise you if the area is not serviceable after you have placed your order. Transit times vary depending on your location and mode of dispatch opted for. Title of the Products shall pass on to you upon delivery of the Products to the carrier.

Please note that while we may endeavour to have your shipment delivered at your door-step certain mitigating circumstances and occurrences may necessitate that the same may be required to be collected by you from a designated location.

Logistics

Lukia uses third party logistic services for shipping & handling products, therefore Lukia is not, in any way legally responsible for the delay or damage in/during the delivery or the mis-behaviour or mis-conduct of courier person/branch during the process. We however still follow our returns/refund policy in case such events occur. Lukia in all cases gives priority to customer satisfaction & such events, if any, should be reported to us so that our team can resolve matters or take actions against such behaviour on any such occasion.

Shipping charges and taxes

Separate charges for shipping and handling will be shown on your order form, if applicable. We reserve the right to make partial shipments, which will not relieve you of your obligation to pay for the remaining deliveries.